![]() Please go System Preferences -> click Sound -> send us the sound output device:ģ. Please click Launchpad -> click Other -> click Audio MIDI Setup, please send us screenshots of audio plug-in (Filmage Audio Device) and Filmage Aggregate Device:Ģ. Note: Mac models are set to record the sound from microphone by default. If you like, please send us your video files and operation demo videos or screenshots, and send the screenshots of the following sound settings:ġ. Select the Recording options from the available menu to record the Mac screen. Your specific recording requirements (what kind of video is recorded, live streaming video or online meetings, etc.) and related links, since it is convenient for us to reproduce the problem If there are still problems with the recording, such as crackle sound, fuzzy audio, audio disappearance, etc., please contact us at and send us the following informations: When there is any problem while recording, you can first try to quit Filmage Screen and the video or software to be recorded, and then restart Filmage Screen at first, and then launch the video or software. ![]() Make sure to stop ALL audio from playing on your mac before running the setup. ![]() If there is a problem when recording zoom meetings, please click to view the solution. Click Add Capture Filter to start this one-time setup. ![]() Whether the recorded video is muted, etc Whether you have selected the right audio source Whether you have successfully installed the audio plug-in Please check the following issues af first: ![]()
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